Blog

October 5, 2015

Hosted VoIP companies are making their mark at delivering customer service, taking advantage of their unique position with their customers.  Everyone has experienced the low standard setting level of support and service from large, traditional telecommunication carriers and even some of the larger VoIP providers.  There are many Hosted VoIP providers who have taken the opportunity to create a higher standard of customer service and reset the expectations of the business community. 

When looking at the customer demographics of Hosted VoIP buyers, professional service firms represent the largest category.  Marketing and Advertising firms are included in this category and are moving their phone services to Hosted VoIP at a rapid rate. 

Small businesses are rapidly moving toward VoIP, and competition in the VoIP category has never been higher.  Thus, it is a great opportunity for businesses to take advantage of the competition for their services.  The challenge is to narrow down the list of VoIP providers and make a selection that will be best for your business over the long-term.

One of the big debates between providers of Hosted VoIP services centers around whether to off source account servicing to the customer or deliver account maintenance activity as a part of the service.  In either case, it can be a point of differentiation.

From independent insurance brokers to multi-location agencies, the insurance industry has harnessed the power of hosted VoIP services to enhance their customer service experience.  Additional benefits are found in the economics, as these organizations do not have to purchase an expensive in-house system to achieve the benefits derived from a hosted VoIP platform.  Listed below are several examples of how insurance companies have utilized VoIP to improve their customer service:

Does your company look at your office phones as a productivity enhancer?  Companies that have adopted a hosted VoIP system into their office environment certainly do.  There are so many features and functions available, and they should be easily customized to integrate into the operations of the business and enhance productivity.