Many small businesses pay for each time they make adjustments to their phone system. At sipVine, normal volumes of moves, adds, and changes are included in the monthly phone service charge.
When companies have a need to move phones, add or change employees, or make changes in their call flow or configuration, they typically need to engage the services of their equipment vendor or a phone service vendor to make these changes. Thus, they enter into service agreements, pay trip charges, or incur per hour charges to implement these basic and sometimes routine adjustments.
sipVine’s Hosted VoIP Service includes the central administration of our customers’ phone system, with up to ten moves, adds, and changes included in our monthly service rate. Rarely does a customer need more than ten changes to be made in a month and most, if not all, changes can be administered without an on-site service call.
One of the inherent benefits of a hosted VoIP platform is that the phone system is centralized in our secure data facility off site. This allows us to remotely make any changes a customer may need. Simple things, like moving a phone to another office or location (even an external location), only require the customer to plug the phone into their Ethernet connection or active internet connection and the phone automatically registers.
More complicated changes, like changes in call flow or the activation of previously unused features, such as call park or paging, can also be administered remotely. Thus, customers are free to adjust their communication processes to how it best serves their business without any concern over the cost of making such changes.
Finally, major changes, like moving the entire office to a new location, do not generate charges that typically are experienced with the moving of a phone system. The new location needs to be built out for their LAN needs and the phones simply need to be moved to the new location and plugged in! We are happy to work with our customers to establish a move routine that does not generate any down time associated with their moves.
How refreshing and simple is that? Call us to find out more!
About the author: Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and a passion for affordable, reliable, and purposeful technology solutions in those environments.
