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Most businesses have made the switch from their analog phone systems and traditional telephone service to a Voice over IP (VoIP) phone service. Such business phone systems are hosted by the VoIP phone service provider and deliver flexibility and powerful features. However, not all businesses are satisfied with the service provided by their VoIP provider and are entertaining making a switch.

Not too long ago, this article would have focused on changing your business phone service from a traditional phone service provider to a VoIP provider.  Hosted VoIP services are becoming widely accepted as the technology of choice for the small to mid-size business market, manifested by the fact that many companies are now switching from one VoIP Provider to another.  It is also a signal that selecting a provider at the outset needs careful research and deliberation.

Telecom companies and Hosted VoIP phone service providers do not enjoy a positive reputation when it comes to delivering a positive customer experience. From our beginnings in 2005, sipVine’s mission was to set a new bar for customer service experience. Achieving such a lofty goal takes a fresh approach from many different aspects and customer touch points.

The fact is that analog-based business phone systems and service are becoming a dying breed. Many businesses are waking up to the fact that their phone service company has given them little reason to remain a long-term and loyal customer. As businesses have made the switch to VoIP phone service throughout the last decade, traditional phone service providers have been grasping to hold onto their margins and their customers. Let's examine the evidence:

When evaluating your company phone system and service, a VoIP comparison is necessary to evaluate the opportunity before you. This VoIP comparison will take you down two separate evaluations: one, to compare your existing system and service with a VoIP alternative and, two, evaluating the differences in VoIP providers.

If your business is ready to make the switch to hosted VoIP phone service, or you are ready to look for alternatives to the national hosted VoIP providers, how do you narrow down the seemingly large group of alternative providers in the marketplace?  It isn't an easy task and it will take a little effort.  However, the reward for find the right solution for your business will benefit you for years to come.

Go ahead, break up with your old phone company!  What have they done to advance your business, lately or ever? How are your treated when you call?  Have your rates ever gone down?  Many businesses have found a new partner and made the move to Hosted VoIP Phone Service.

Small businesses are rapidly moving toward VoIP, and competition in the VoIP category has never been higher.  Thus, it is a great opportunity for businesses to take advantage of the competition for their services.  The challenge is to narrow down the list of VoIP providers and make a selection that will be best for your business over the long-term.

One of the big debates between providers of Hosted VoIP services centers around whether to off source account servicing to the customer or deliver account maintenance activity as a part of the service.  In either case, it can be a point of differentiation.