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Hosted business VoIP services have had a great appeal on the legal industry for a variety of reasons.  Many of the features apply well to an attorney's office, and the flexibility inherent with hosted services provides an inexpensive avenue for growth and expansion.

At sipVine, we have deployed our services to companies of various sizes and in many different industries.  Certainly, hosted VoIP has a broad appeal.  However, when looking at our mix of industries served, the legal services market represents the highest penetration within the professional services category.   Here are some of the reasons sipVine is the best phone service for law firms as cited by these customers:

1. System Features - Many law firms, especially in the small to mid-sized practice range, acknowledged that the system features were an upgrade from their previous system.  Referenced often were the auto attendant, voicemail to email, one-touch call recording, and three way conference calling.  Items like the call detail records simplified record keeping, as they could map them into a billing record.  Creating speed dial lists allowed for quick transfers to cell phones or commonly called numbers is also seen as beneficial. 
2. Customization - Although most law practices have a level of common requirements, there is still a high degree of customization of the service to how they conduct business.  This benefit resonates across industries, but was referenced often by this set of customers as being important.  Hosted VoIP services provide for a great degree of customization, as it is simply a program, assuming the provider has a platform that is flexible and adaptable.  We take great pride in handling all of this for our customers as a part of our service, and never charge for changes or adjustments.
3. Economically Beneficial - As mentioned in several articles written before, the initial investment for hosted VoIP services is much lower than an on-site system.  Perhaps more important is that, when a firm is growing, they don't have to worry about out-growing a system or spending money on reprogramming a current system.  With hosted VoIP, you can add or remove users from the billing structure with ease.  If there are other system impacts of adding an employee, such as call flow or auto attendant, these changes can be handled without cost.  Thus, as practices add resources, they do not need to migrate or spend a lot of money to add the additional phone to the service.
4. Phone Support - One of the great benefits with the hosted VoIP service provided by sipVine, is that we take on the role of the phone department for our clients.  Within law firms, they may not have an on-staff IT professional, or, if they do, they may not have the capacity to address phone administration as well.  Many of our customers in this arena have expressed appreciation for getting their phone service and phone administration from the same company, as it has become one less item for them to worry about.

sipVine provides VoIP service for hundreds of law offices across all areas of focus, such as immigration law, accident and disability law, employment law, criminal law, corporate law, tax law, collections, and more.

If you are a business from any industry, and in particular the legal services industry, you can enjoy these and many more benefits by switching to Hosted VoIP services.  Investigate your options, as there are many providers out there.  We would be happy to entertain a conversation to see how such a service could enhance your current communication practices.

About the author:  Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of VoIP phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and has a passion for affordable, reliable, and purposeful technology solutions in those environments. 

There are several reasons why professional service companies have gravitated to sipVine’s Hosted VoIP Phone Service.  sipVine proudly serves many law firms, accounting/finance firms, marketing/public relations companies, and business consulting firms.  sipVine excels in many areas, driving specific benefit to the communication needs of professional service firms:

Full Featured Phone Services - sipVine delivers a robust feature set that is compelling to a professional services office setting.  We customize the call flow with ring groups or queues and set up an auto attendant to fit exactly how these firms would like to do business. Direct dial numbers, call recording options, call detail records, voicemail to email, and many other features drive benefits to the companies  sipVine serves.

Virtual & Highly Mobile Employee Options - One of the beauties of Hosted VoIP is the fact that it can be delivered anywhere and at any time people need to be reached.  Businesses can deploy a remote or flexible staff model as they can have a VoIP phone wherever they are located.  This phone can be a desk phone or a soft phone on their desktop or mobile device.  High contact employees who are on the go can turn on their mobile soft phone when they want to receive or make calls just as if they were at their phone in the office! 

High Quality VoIP Phones - sipVine only certifies top-end VoIP phone manufacturers on our network.  We currently work with Yealink, Polycom and Cisco phones.  We have found that these manufactures have the best phone features and are easy to use.  The quality is demonstrated time and time again for their longevity in service and very few issues resulting in replacement.  

Phone System Support - This is the hallmark of sipVine's service.  We do not outsource or off-shore our support personnel.  Most times, callers into our support department are pleased with the fact that we actually KNOW them!  sipVine handles all phone administration or system program changes for our customers at no additional charge.  Unlike the well-marketed national VoIP providers, we do not expect our customers to navigate a self-service support portal to make changes.  This resonates well with our professional services firm customers, as they don't have the time to develop the expertise required to make these changes or program call flows and auto attendants as needs evolve.  They simply call sipVine by dialing 7HELP from their sipVine phone and they will directly reach a member of our support team, or they can email or submit a ticket.  

The technology deployed in sipVine’s VoIP Phone Solution delivers high quality voice calls and disaster recovery advantages.  All of the functionality and more great features are delivered in a reliable and purposeful solution that allows for the easy addition of users as the firm grows.

Whether you are a professional service firm or a general business, sipVine’s Hosted VoIP Phone Service can be customized to how you do business.  Contact us today to learn how!