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At sipVine, our team has been asked occasionally to define “smart business” as it relates to our slogan, The Digital Phone Solution for Smart Business.  Although this is certainly an opinion, it is an opinion formed through many years of business experience.  Thus, we submit this list for your consideration and demonstrate the value of sipVine’s Digital Phone Solution against these attributes.

Smart Business….

1. Endeavors to stay current with new technologies.  Migrating applications to the cloud is a trend that is clearly on an accelerating path.  Cloud telephony migration in the business community is a growing trend and will replace traditional analog services in the not too distant future.  sipVine’s hosted digital phone solution delivers many advantages consistent with bringing new technologies into the business.
2. Develops partnerships with service providers and vendors. The best relationships are formed under a win/win scenario.  Selection of providers and vendors who share that goal improves the business climate and helps make the organization better.  At sipVine, our goal is to be seen as the phone “department” for our customers.  We have established multiple points of access to our service team and strive to deliver the perception that we are just “down the hall” when providing service, whether you are a local customer or a customer in another state.
3. Creates efficiencies throughout the organization.  Delivering results that favorably impact the bottom line is an everyday objective of smart business.  Whether this is from direct savings on your phone service bill, or from efficiencies derived from the feature set of a digital phone solution, sipVine’s goal is to deliver these benefits to all of our customers.
4. Continually improves communication practices with customers.  One of the best ways to retain and grow a customer base is to develop ways to refine and improve communication practices.  Digital phone technology allows for great flexibility and custom programming to achieve better and more customer pleasing communications.  sipVine has many years of providing service, and has built a solid list of best practices.  We combine a consultative approach with our flexible, custom design to absolutely deliver on this attribute of a smart business.
5. Empowers workforce to delight its customer base.  There are many practices a smart business can deploy to empower a workforce.  In the context of a digital phone solution, the advantages are aplenty.  A hosted environment can provide a virtual environment for employees who are in the field with the customers from which to operate and communicate more effectively.  Custom automated attendants can route callers to the right employees to handle customer requests.  Call groups, queues, and other routines can be deployed to achieve maximum customer satisfaction.

There are many other attributes of a smart business, and we believe sipVine offers the digital phone solution to meet their needs!

About the author:  Mark Greim is the Vice President of Sales and Marketing at sipVine, a provider of a variety of digital phone solutions and services. Mark has extensive experience working for start-up or entrepreneurial organizations and a passion for affordable, reliable, and purposeful technology solutions in those environments. 

It’s truly amazing what has occurred over the past thirty years from a business improvement standpoint. VoIP Phone Service is just one example of a new technology that can do wonders for your business.  Consider the following innovations just in this generation from a before and after standpoint and what they have meant for your business:

·       Data Processing to Personal Computing

·       Land-line Phones to Cellular Phones

·       Print Media to Electronic Media via the Internet

·       Business Letters to Emails

·       Wired Networks to Wireless Networks

·       Yellow Pages to Search Engines

·       Analog Phone Service to VoIP Phone Service

I’m clearly dating myself to say that I worked in the “before” era.  Times were much simpler, yes, but it’s hard to argue with the huge improvements in business and personal productivity that exist today.   So, how does Business VoIP Phone Service fit into such an impressive list of business improvement innovations?

Voice over the internet (VoIP) powers the class of service Hosted VoIP Phone Service. Simply moving voice traffic over the same connection as your data traffic allows for a convergence of technology that drives many benefits. 

1.     Unified Messaging – delivers voice mails and faxes to your email, allowing you to access them anywhere through your smartphone and maintain digital records if you so choose.

2.     Call Detail Reporting and History – we all love our cell phone directories, call history, missed calls, and the like.  How about that same technology on your business phone available at a touch and through reporting?

3.     Investment Options – businesses can now choose the level of investment relative to their phone system required to flexibly run their communications.  A Hosted VoIP phone solution allows for flexibility in sizing and is scalable to the business.

4.     Mobility / Accessibility – with Business VoIP Phone Service, your business phone is no longer tied down inside the walls of your business.  Anywhere high speed internet is available, you can use your business phone and appear just as if you were in the office.  This means that you can make your workforce virtual nationwide if the need fits. Forwarding direct dial numbers and extensions, soft phones to laptops and cell phones, and even duplicate VoIP desk phones with your same number allows you to never miss a call!

5.     Freedom to communicate – most Business VoIP Phone Service providers allow for unlimited local and nationwide calling in their service fee.  This has saved businesses a great deal of money.  Plus, you can re-emphasize verbal communication with your customers and prospects.

6.     Custom programming– good VoIP Phone Service providers can leverage the technology to customize the phone system to work exactly as your business requires.

There’s more to come! As technology and businesses evolve, continued advancements are no longer just on the horizon, but well within our sights.  Continue the advancement of your business by switching now to a VoIP phone service platform and ensure you will maintain your competitive advantage by embracing technology!

sipVine provides Hosted VoIP services to businesses across the United States. A better phone system for your small business with advanced features to match your unique business needs! Make your company's business communications better by engaging better customer experiences at every touchpoint. Want to learn more? Our small business phone service representatives are here to answer any questions you have!