News

KANSAS CITY, MO. – sipVine, Inc., a hosted business VoIP service company, partnered with SimpleTexting to deliver a full-featured texting platform for our customers.  The SimpleTexting service allows you to manage text conversations with a team of people via desktop and mobile apps.  The platform is easy to understand, affordable, and flexible to meet your specific texting needs, whether they are marketing campaigns, integrated scheduling communications, or merely a convenience tool for your customers to communicate with you.

KANSAS CITY, MO. – sipVine, Inc., a hosted business VoIP service company, has expanded the branded softphone, sipSoft, to mobile devices. Previously, the sipSoft applications were only available for computer desktops and outsourced third-party applications were used for iPhone and Android mobile devices.  In this case, we are using a sipVine managed third-party solution for mobile devices.

November 19, 2021

KANSAS CITY, MO:  sipVine announces the development and launch of sipRecord, an optional, all call recording platform.  The customer can define the type of calls to be automatically recorded.  sipVine stores these recordings in our secure data center and the customer has access to them via a web portal.

KANSAS CITY, MO:  sipVine announces the development and launch of sipSoft, a new desktop phone application for the Windows platform.  sipSoft performs all of the features of the VoIP desk phone but  as application on the end user's computer desktop.  Like the desk phone, users can transfer calls, conference in other users, place calls on hold, mute calls, and even record a call on demand and save it to their desktop.   "sipSoft rounds out our phone line up well," states Colin Wells, sipVine's Chief Technology Officer.  "Between top end VoIP phone manufacturers  of Yealink, Poly and Cisco, third party applications for mobile phones, and now sipSoft, we have solutions for every need our clients may have."

KANSAS CITY, MO.  sipVine, a national hosted VoIP provider for business, has launched the sipPanel, integrating a desktop web view and browser extension with the phone service. The sipPanel pairs with a desk phone or soft phone, allowing for significant benefits to receptionists, supervisors, and end users.

Kansas City, Missouri:   sipVine, a premier Hosted VoIP provider based in Kansas City, announces today the addition of the Polycom VVX x50 series phones to the line up of phones certified on their network.  "Since 2005, sipVine has primarily marketed Polycom and Cisco phones," states Robert Conner, sipVine CEO.  "Both manufacturers produce high quality, easy to use phones that rarely have issues.  We are pleased to quickly certify the new Polycom phones to our service, rounding out the VVX series phones that are receiving  great reviews from our customers."

It’s hard to believe that just a decade ago, sipVine marketed our services to businesses as “digital” phone service, not VoIP. Why? Because VoIP was not a common term used among business owners, plus there was the negative connotation associating phone service of any kind and poor service (customer and utility wise). Times have changed.

Today, a majority of businesses have shifted to using VoIP phone service. If they haven’t switched, then VoIP as an option certainly has been evaluated. Though VoIP service is as mainstream as using the cloud, one of VoIP’s most reputable providers, sipVine, is headquartered right here in your own backyard.

Hundreds of Kansas City businesses have switched to sipVine for their VoIP phone service because of its quality and reliability. So much so that our most effective marketing has been and remains customer and IT company referrals.

What makes sipVine so “referable” in an industry with so many phone service options?

KANSAS CITY

sipVine, a hosted VoIP phone service provider for businesses nationwide, announces the rollout of an all-call recording platform.  To date, sipVine has offered an on-demand recording service, but for businesses with requirements to record all calls to a location, this new platform will serve them well.

"For quite some time we've been providing work around processes for our customers who required all of their calls to be recorded," Colin Wells, sipVine's CTO, stated.  "This new platform is a much more refined and efficient method of recording all calls at a location.  In addition, it provides on-site storage and management of the recordings."

The Call Recording Platform (CRP) consists of a device that resides on the network of a business location.  It detects voice call traffic, records these packets, indexes the files, and stores the recordings.  Also included is a management search tool, allowing for the quick seach of specific calls or ranges of calls by date, calling parties, receiving parties, and even duration.  Despite its relatively small size, the device allows for 850 gigabits of storage, plus has USB ports for archiving or additional storage purposes.

When sipVine Inc. launched in 2005, voice-over-internet protocol wasn't a common term and getting customers on board required some education.  "It was a lot different sale back then," sipVine co-owner and vice president of sales and marketing Mark Greim said.  Flash forward to 2016, and VoIP is the way businesses are going, he said.