News

North Kansas City, Missouri

sipVine announces today that they have added a Customer Access Portal (CAP) to their Hosted VoIP phone service. This portal provides sipVine customers real-time access to call detail records and other productivity reports, call forwarding, call blocking, and other custom call management features.  

"The Customer Access Portal is the latest in new features we've added to our platform," states Robert Conner, sipVine's CEO.  "As with most of our other feature enhancements, there's no additional charges applied to our service to add this functionality."  The CAP will provide authorized customer users with an at-a-glance view of call trends and patterns, which may be very helpful to determine staffing and converage levels.  Diving into the detail reporting, individual production can be measured and monitored.  Inbound to main line reporting can provide some detail surrounding marketing campaigns and other drivers to call volume.

"We've built the CAP platform to provide a foundation for future feature sets that can be driven through an on-line access," adds Colin Wells, sipVine's Chief Technology Officer.  "If a customer has a specific report or call management requirement, such as assigning after-hours on-call staff, we can build a custom process within the portal to manage that activity.  We do this today via input codes on the phone, but the CAP will provide a more elegent approach and remote access."  

KANSAS CITY, MO – sipVine announces today that it has been certified as a Google Fiber Tech Partner.  Google fiber is currently rolling out services to businesses in the Kansas City metropolitan area and other locations across the country, and sipVine's hosted VoIP phone service, highlighted by its general approach to business, has been approved to be a part of the Tech Partner program.

Google Fiber is offering an Internet connection that's up to 1,000 megabits per second, along with static IP options for businesses that need them.  The Google Fiber Tech Partner Program identifies IT partners that can help small businesses through the services they offer and help them get the most out of the superfast speeds offered by Google fiber. 

Robert Conner, sipVine's CEO, states:  "We are very honored to be selected to be a part of the program.  We believe that our approach to customer service and our technical expertise surrounding the implementation of VoIP in business will resonate with Google Fiber business customers.  We have several installations already that utilize Google Fiber, and can unequivocally say that these businesses are in great hands with the service and support offered by Google Fiber and sipVine."

KANSAS CITY, MO – Today marks the anniversary sipVine's tenth year in business.  sipVine's CEO, Robert Conner, states:  "This is a momentous and proud moment for everyone who has contributed to our growth and success over the years.  For a tech start-up, hitting a ten year milestone is an indication that we are doing a lot of things right and are in this for the long haul.  We have come a long way since our incorporation and humble beginnings in 2005."

Colin Wells, sipVine's CTO, and Robert Conner are the founders and original employees of sipVine.  Mark Greim was brought on as an investor and responsible for sales and marketing a few years later.  The initial goal of the business was to create a hosted phone service solution for small and medium sized businesses, with a focus on delivering enterprise-level features and a voice quality platform that would be standard setting in the business VoIP marketplace.  Colin Wells expands:  "Call quality was a challenge for the VoIP industry.  Bandwidth was not as plentiful and affordable ten years ago, so our first order of business was to solve this problem.  With every installation, we provide a customer premise device that prioritizes voice packets over data, mitigating many of the issues that impact voice quality."

sipVine has grown steadily and substantially over the years, with customers from coast to coast.  Mark Greim states:  "We're very proud of our results.  We did not take on any debt or substantial outside investments, and still have delivered growth.  This conservative approach has provided our customers with a fiscally stable provider, one they can count on for the long-term."  What also has developed for sipVine has been a standard-setting philosophy and approach to customer service.  Greim adds:  "With our solution,  we customize the delivery of the phone service to meet the unique needs of every client.  Our processes are such that when customers call us for servicing, we route them to members of our service team who they have worked with in the past.  Thus, unique to other major providers of VoIP service, our customers feel like they are talking to a member of their personal phone department!"

KANSAS CITY, Mo. – sipVine welcomes Kent Seaton to the family!  He will assume responsibilities for our VoIP Systems Engineer role and serve as a key member of our technical support department.  Along with supporting critical infrastructure development initiatives, Kent will also contribute to our tier two technical support structure.  Colin Wells, sipVine's CTO states: 

 "It is important that every member of our technical support department stay in tune with the needs of our customers.  There's no better way to do this than participate in the daily support needs with the customers.  Engaging in our custom builds and supporting any requested changes keeps our team aligned with our customers and fulfills our desire to act as their phone department as opposed to a vendor of services." 

Kent brings solid technical expertise and experience to sipVine.  Being involved in consultation and customer training in the past will provide a solid foundation for participation in our customer support activities.  His background in Linux and core system programming will help sipVine continue to develop our feature set and continue to refine our service reliability and quality standards.

sipVine is growing rapidly, and is currently interviewing qualified candidates to join our technical support team. A VoIP Systems Engineer is required to support our growth and advance our system's architecture and features.

sipVine CEO, Robert Conner states:  "We are in the process of adding several positions to our technical and operational support staff to ensure our high service standards continue to be met as we grow. We are very selective, as we are looking for people who possess all of the technical skills and expertise but also have the ability to develop solid relationships with all of our customers." 

If you are a candidate or know of anyone who may be interested, please click on the button below to view the full job description and submit a resume for consideration.

Today, Elizabeth Elson represented sipVine at a Northland Regional Chamber of Commerce networking event.  Elizabeth states:  "The NRC is a fantastic chamber, as their events are well attended and the people are so welcoming.  It's always nice to learn more about other area businesses, and I hope they all liked what they heard about sipVine!"

NORTH KANSAS CITY, Mo. – sipVine, Inc., a hosted business VoIP service company, has added yet another PBX cluster to its array of clusters in their data center.  “It’s always a great day when we add a new cluster, as it signifies that our steady growth continues and our standards for our infrastructure remain in play,” Robert Conner, sipVine’s co-founder and CEO, states.

sipVine is honored to be nominated as a Top 10 Small Business in Kansas City.  We will be attending the KC Chamber Small Business Celebration Candidates' Showcase on March 21, 2013.

KANSAS CITY, Mo. – sipVine, a nationwide provide of hosted VoIP services for business, welcomes Chris Rush as a new Technical Support Analyst for the company. Chris joins our technical team charged with supporting our nationwide client base. Chris will be one of the front line support analysts providing awesome customer support and assistance.