KANSAS CITY, MO – Today marks the anniversary sipVine's tenth year in business. sipVine's CEO, Robert Conner, states: "This is a momentous and proud moment for everyone who has contributed to our growth and success over the years. For a tech start-up, hitting a ten year milestone is an indication that we are doing a lot of things right and are in this for the long haul. We have come a long way since our incorporation and humble beginnings in 2005."
Colin Wells, sipVine's CTO, and Robert Conner are the founders and original employees of sipVine. Mark Greim was brought on as an investor and responsible for sales and marketing a few years later. The initial goal of the business was to create a hosted phone service solution for small and medium sized businesses, with a focus on delivering enterprise-level features and a voice quality platform that would be standard setting in the business VoIP marketplace. Colin Wells expands: "Call quality was a challenge for the VoIP industry. Bandwidth was not as plentiful and affordable ten years ago, so our first order of business was to solve this problem. With every installation, we provide a customer premise device that prioritizes voice packets over data, mitigating many of the issues that impact voice quality."
sipVine has grown steadily and substantially over the years, with customers from coast to coast. Mark Greim states: "We're very proud of our results. We did not take on any debt or substantial outside investments, and still have delivered growth. This conservative approach has provided our customers with a fiscally stable provider, one they can count on for the long-term." What also has developed for sipVine has been a standard-setting philosophy and approach to customer service. Greim adds: "With our solution, we customize the delivery of the phone service to meet the unique needs of every client. Our processes are such that when customers call us for servicing, we route them to members of our service team who they have worked with in the past. Thus, unique to other major providers of VoIP service, our customers feel like they are talking to a member of their personal phone department!"
"Although we will always have an entrepreneurial spirit, being in business for ten years puts sipVine out of that category", says Robert Conner. "We maintain a kinship with that category, and serve many start ups. I'm proud of our company in many ways. We still have our first customer, and, despite not coercing customers to sign term contracts, our customer churn is very low. Everyone at sipVine is committed to service and making a difference, which is perhaps what I'm most proud of."
sipVine has been celebrating this occasion throughout the year with our associates. More events are planned, but everyone is looking forward to what the next ten years will bring.
