News

KANSAS CITY, MO. – sipVine, Inc., a hosted business VoIP service company, partnered with SimpleTexting to deliver a full-featured texting platform for our customers.  The SimpleTexting service allows you to manage text conversations with a team of people via desktop and mobile apps.  The platform is easy to understand, affordable, and flexible to meet your specific texting needs, whether they are marketing campaigns, integrated scheduling communications, or merely a convenience tool for your customers to communicate with you.

KANSAS CITY, MO:  sipVine announces the development and launch of sipRecord, an optional, all call recording platform.  The customer can define the type of calls to be automatically recorded.  sipVine stores these recordings in our secure data center and the customer has access to them via a web portal.

KANSAS CITY, MO:  sipVine announces the development and launch of sipSoft, a new desktop phone application for the Windows platform.  sipSoft performs all of the features of the VoIP desk phone but  as application on the end user's computer desktop.  Like the desk phone, users can transfer calls, conference in other users, place calls on hold, mute calls, and even record a call on demand and save it to their desktop.   "sipSoft rounds out our phone line up well," states Colin Wells, sipVine's Chief Technology Officer.  "Between top end VoIP phone manufacturers  of Yealink, Poly and Cisco, third party applications for mobile phones, and now sipSoft, we have solutions for every need our clients may have."

KANSAS CITY, MO.  sipVine, a national hosted VoIP provider for business, has launched the sipPanel, integrating a desktop web view and browser extension with the phone service. The sipPanel pairs with a desk phone or soft phone, allowing for significant benefits to receptionists, supervisors, and end users.

KANSAS CITY

sipVine, a hosted VoIP phone service provider for businesses nationwide, announces the rollout of an all-call recording platform.  To date, sipVine has offered an on-demand recording service, but for businesses with requirements to record all calls to a location, this new platform will serve them well.

"For quite some time we've been providing work around processes for our customers who required all of their calls to be recorded," Colin Wells, sipVine's CTO, stated.  "This new platform is a much more refined and efficient method of recording all calls at a location.  In addition, it provides on-site storage and management of the recordings."

The Call Recording Platform (CRP) consists of a device that resides on the network of a business location.  It detects voice call traffic, records these packets, indexes the files, and stores the recordings.  Also included is a management search tool, allowing for the quick seach of specific calls or ranges of calls by date, calling parties, receiving parties, and even duration.  Despite its relatively small size, the device allows for 850 gigabits of storage, plus has USB ports for archiving or additional storage purposes.

KANSAS CITY, MO – sipVine announces today that it has been certified as a Google Fiber Tech Partner.  Google fiber is currently rolling out services to businesses in the Kansas City metropolitan area and other locations across the country, and sipVine's hosted VoIP phone service, highlighted by its general approach to business, has been approved to be a part of the Tech Partner program.

Google Fiber is offering an Internet connection that's up to 1,000 megabits per second, along with static IP options for businesses that need them.  The Google Fiber Tech Partner Program identifies IT partners that can help small businesses through the services they offer and help them get the most out of the superfast speeds offered by Google fiber. 

Robert Conner, sipVine's CEO, states:  "We are very honored to be selected to be a part of the program.  We believe that our approach to customer service and our technical expertise surrounding the implementation of VoIP in business will resonate with Google Fiber business customers.  We have several installations already that utilize Google Fiber, and can unequivocally say that these businesses are in great hands with the service and support offered by Google Fiber and sipVine."

KANSAS CITY, MO – Today marks the anniversary sipVine's tenth year in business.  sipVine's CEO, Robert Conner, states:  "This is a momentous and proud moment for everyone who has contributed to our growth and success over the years.  For a tech start-up, hitting a ten year milestone is an indication that we are doing a lot of things right and are in this for the long haul.  We have come a long way since our incorporation and humble beginnings in 2005."

Colin Wells, sipVine's CTO, and Robert Conner are the founders and original employees of sipVine.  Mark Greim was brought on as an investor and responsible for sales and marketing a few years later.  The initial goal of the business was to create a hosted phone service solution for small and medium sized businesses, with a focus on delivering enterprise-level features and a voice quality platform that would be standard setting in the business VoIP marketplace.  Colin Wells expands:  "Call quality was a challenge for the VoIP industry.  Bandwidth was not as plentiful and affordable ten years ago, so our first order of business was to solve this problem.  With every installation, we provide a customer premise device that prioritizes voice packets over data, mitigating many of the issues that impact voice quality."

sipVine has grown steadily and substantially over the years, with customers from coast to coast.  Mark Greim states:  "We're very proud of our results.  We did not take on any debt or substantial outside investments, and still have delivered growth.  This conservative approach has provided our customers with a fiscally stable provider, one they can count on for the long-term."  What also has developed for sipVine has been a standard-setting philosophy and approach to customer service.  Greim adds:  "With our solution,  we customize the delivery of the phone service to meet the unique needs of every client.  Our processes are such that when customers call us for servicing, we route them to members of our service team who they have worked with in the past.  Thus, unique to other major providers of VoIP service, our customers feel like they are talking to a member of their personal phone department!"

KANSAS CITY, Mo. – sipVine welcomes Kent Seaton to the family!  He will assume responsibilities for our VoIP Systems Engineer role and serve as a key member of our technical support department.  Along with supporting critical infrastructure development initiatives, Kent will also contribute to our tier two technical support structure.  Colin Wells, sipVine's CTO states: 

 "It is important that every member of our technical support department stay in tune with the needs of our customers.  There's no better way to do this than participate in the daily support needs with the customers.  Engaging in our custom builds and supporting any requested changes keeps our team aligned with our customers and fulfills our desire to act as their phone department as opposed to a vendor of services." 

Kent brings solid technical expertise and experience to sipVine.  Being involved in consultation and customer training in the past will provide a solid foundation for participation in our customer support activities.  His background in Linux and core system programming will help sipVine continue to develop our feature set and continue to refine our service reliability and quality standards.